Terms and Conditions

Pricing and Availability:

The prices mentioned for all the products listed on the Website and / or the Mobile App at the time of ordering will be the prices charged on the date of the delivery. We may at our sole discretion also offer products at a reduced price for a limited period on the Services. All prices are inclusive of GST unless stated otherwise.

We list availability information for products sold by us on the Website and / or the Mobile App, including on each product information page. However, there may be circumstances where any of the products you order turns out unavailable.

Please note that dispatch estimates are just estimates, and actual time taken for delivery of the products may vary.

Delivery of the Product:

 We currently offers two modes of delivery for purchases made on its Services.

Home Delivery:

Please note that for all home deliveries, will charge a delivery fee. This delivery fee will be added to the billed amount at the time of checkout, while placing the order online.

  • In case there is a delay in delivering the order to you – either due to tezz store own internal reasons or due to your unavailability – tezz store is not obligated to compensate you for the inconvenience. You are liable to pay the entire amount of the order before or at the time of delivery.
  • For Cash On Delivery, if you choose to pay by a credit/debit card at the time of delivery, tezz store will make its best efforts to receive the order amount through a card swipe machine. However, in the event the machine doesn’t work, you are required to make the payment by cash. You agree to not delay payment or seek further time to make the payment once the order is delivered.
  • tezz store reserves the sole right to compensate you for any inconvenience caused. A decision to compensate you for any inconvenience is at the sole discretion of tezz store and could happen only through digital payments. Any compensation paid by tezz store will be a separate transaction done through digital payment transfer. You cannot deduct any agreed compensation amount from the order amount.
  • You agree to pay the entire order amount (net of any returned items) in full at or before the time of delivery. Exceptions cannot be made in any circumstances.

Pick Up at TEZZ STORE 

collect your orders from TEZZ STORE as per your convenience. There are no additional charges for collecting the orders from TEZZ SUPER STORE.

Tentative Time for Delivery or Pick-up:

The typical time that is required to process an order is 12-36 hours from receiving the order online. Please note all items (including freebie) will be shipped with an invoice mentioning the price. There is no guaranteed dispatch time and any information about the dispatch time is an estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between you and us for purchase and sale of Product through the Services.

If you believe that the products you ordered are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package. In case you find an issue with the product after accepting delivery, you may return the said product to the delivery person seek recourse as per the terms of refund policy.

tezz will make its best efforts to service all orders accurately and on time. However, if in certain pressing situations (including force majeure), we are unable to fulfill an order we will not recompense you for the delay or the non-delivery of the orders.

Payment: The Product shall not be delivered to you unless you make the payment of the purchase of Product. In making available any of the payment methods on the Services, tezz will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit offered by participating banks, or
  3. Any payment failure arising out of the transaction, or
  4. Decline of transaction for any other reason/s