Refund Policy

Refund and Return

Products purchased through our site can be returned for a refund at Tezz Store within 7 days from the date of the invoice provided:

  • The product has not been used and has not been altered in any manner
  • The product is intact and in saleable condition, and
  • The product is accompanied by the original invoice of purchase.


The following types of products - once accepted by you cannot be returned and refunded:


  • Perishable food items such as butter, cheese, dahi, vegetables, fruits etc.
  • Seasonal and Festive items such as decoration lights, gift packs, etc.
  • Items purchased in bulk quantities
  • Personal utility items such as undergarments, handkerchiefs, socks, and cosmetics,


 Please Note:


  • Products can only be returned for a refund. We don’t provide an exchange of products.
  • Products purchased online from our Services can be returned only at Tezz Store.
  • Tezz Store will refund you through the same payment mode that was used to purchase the product online. Refunds for products that were purchased online using Credit cards/Debit Cards/Internet Banking/UPI will be credited back to the bank account. Similarly, refunds for products purchased through Cash (Cash on Delivery) will be made in cash.

Tezz store shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned to TEZZ STORE, as the same is covered by the after-sale service offered by the manufacturer of the Product. TEZZ STORE will not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.


TEZZ STORE reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. TEZZ STORE’s decision on the above would be final and that you shall abide by the same unconditionally.